CLIENT LIASON in road transport / logistics / courier industries Must have held a similar / previous in managing all aspects of shipping routes and delivery, specifically in respect of customer service & fast-paced environment & able to multi-task Own reliable vehicle or arranged transport Submit your for managing all aspects of shipping routes and delivery, specifically in respect of Customer satisfaction complaints and notifying them of any delays in the delivery schedule is essential to this position. The Customer
CLIENT LIASON in road transport / logistics / courier industries Must have held a similar / previous in managing all aspects of shipping routes and delivery, specifically in respect of customer service & fast-paced environment & able to multi-task Own reliable vehicle or arranged transport Submit your for managing all aspects of shipping routes and delivery, specifically in respect of Customer satisfaction complaints and notifying them of any delays in the delivery schedule is essential to this position. The Customer
Optimization of expediting to exceed client service delivery needs.
reports submitted to clients.
Service delivery to ensure customer satisfaction:
Maintain effective people practices:
colleagues' orders within an hour of receipt. Agree on delivery dates with the Customer. Arrange for Customers on-site. Book deliveries with logistics Check all orders on Back Order Follow up on delivery dates for orders orders with no material and amend delivery dates if necessary. Send back-order reports to the Rep every
colleagues' orders within an hour of receipt. Agree on delivery dates with the Customer. Arrange for Customers on-site. Book deliveries with logistics Check all orders on Back Order Follow up on delivery dates for orders orders with no material and amend delivery dates if necessary. Send back-order reports to the Rep every
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with the and provide insights on the entire client journey Own means of reliable transportation Ability to work
erience on TMS and Audatex is essential
Customer experience
efficiently.
efficiently.