beneficial ● Experience in courier companies – booking of collections and deliveries ● Good communication skills
be responsible for overseeing and managing the delivery of services to clients or customers. Your primary to guarantee timely and high-quality service delivery. You will serve as clients' main point of contact out stock, picking stock and providing stock to courier services Key Responsibilities: Duties: Deal directly product and service inquiries. Provide pricing and delivery information. Perform customer verifications. Set
be responsible for overseeing and managing the delivery of services to clients or customers. Your primary to guarantee timely and high-quality service delivery. You will serve as clients' main point of contact out stock, picking stock and providing stock to courier services Key Responsibilities: Duties: Deal directly product and service inquiries. Provide pricing and delivery information. Perform customer verifications. Set
statements
contract - 100% Onsite Process: Accountable for own work quality, standards and outputs related to policies times and attempt to improve own standards continuously. Align and integrate own administrative support tasks to required response time, quality and service delivery standards. Respond promptly to call centre calls Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned
reports submitted to clients.
Service delivery to ensure customer satisfaction:
Maintain effective people practices:
routines and operating procedures.
providing exceptional Client Experience Ensure delivery of exceptional client experience through financial quality delivery of service to the client Be the point of escalation for all service delivery issues Identify customer or service delivery Successful service delivery – manage service delivery SLA achievement and ensure effective information flow to speed up delivery timelines Ensuring operations teams are aware resolve problems and overcome obstacles delaying delivery Job Type: Temporary Contract:12- 24 months
colleagues' orders within an hour of receipt. Agree on delivery dates with the Customer. Arrange for Customers on-site. Book deliveries with logistics Check all orders on Back Order Follow up on delivery dates for orders orders with no material and amend delivery dates if necessary. Send back-order reports to the Rep every