and accountability for client for satisfaction levels and client retention. Enhanced communication, relationship skills essential. People – develop and build multi-level relationships (internal and external). Ability to
and accountability for client for satisfaction levels and client retention. Enhanced communication, relationship skills essential. People – develop and build multi-level relationships (internal and external). Ability to
end-to-end offshore recruitment and operational management to enable cost savings and rapid growth. We offer application to those that have a mobile Vehicle Service Management Teams - bus operator/driver supervision team team - to help resolve passenger issues The Level 2 Technical support team ○ Escalating any passenger feedback to: Create passenger profiles for new passengers Manage/update passenger profiles for passengers Create bookings for passengers in the Ops Platform Cancel/manage/query trip bookings for passengers Answer queries
Service Representative role is to create the highest level of customer experience for a defined group of customers African team. Main tasks would be linked to order management: • Focus on Key Performance Indicators (TTA - - LISC) • Proactive backlog and late backlog management • Daily interaction/communication with Customers resilience and proactivity in managing all the business criticalities • Managing of tickets from the OCE system system. Assists others in the management of assigned customer accounts including supporting team members
Service Representative role is to create the highest level of customer experience for a defined group of customers African team. Main tasks would be linked to order management: • Focus on Key Performance Indicators (TTA - - LISC) • Proactive backlog and late backlog management • Daily interaction/communication with Customers resilience and proactivity in managing all the business criticalities • Managing of tickets from the OCE system system. Assists others in the management of assigned customer accounts including supporting team members
•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs -Allocating •Ensuring Cycle counts are done daily. Level of Education: Matric Skills & Experience: •3-4
•Customer negligence process •Ensure stock takes are managed and prepared within the allocated time frame and •Telephonically /E-mail customer communication •Managing customer care •Customer feedback to general Tevo ensure SLA is adhered. •Addressing area managers (regional managers) not collecting or delivering repairs -Allocating •Ensuring Cycle counts are done daily. Level of Education: Matric Skills & Experience: •3-4
Service Coordinator for the KZN branch. Matric and 5 years customer service working experience is required equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
Service Coordinator for the KZN branch. Matric and 5 years customer service working experience is required equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group instructions Gathering information Team Work Quality Management Organizational Support - Follows policies and
Matric and 5 years customer service working experience is required
Word, Excel and Powerpoint skills
servicing and repairs on site
Opening and managing Jobs on internal system (SMS)
Creating of
department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition
/>Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group
/>Gathering information
Team Work
Quality Management
Organizational Support - Follows policies