knowledge of the medical equipment, product range and services provided by the company
and troubleshoots incoming employee calls. Provides support services to employees with technical problems technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
Administrator forms part of a team within the Shared Services Centre, and is responsible for assisting with Hire Can move between functions within the HR Shared Services function and assist with queries relating to: end-to-end relationships which are leveraged to improve service delivery that result in satisfied stakeholders viewed as trusted business partner for support services. Adhere to monthly Payroll Checking's and audits Minimum 1 - 2 years' relevant experience in a HR Service Centre environment Proven proficiency in relevant
Administrator forms part of a team within the Shared Services Centre, and is responsible for assisting with Hire Can move between functions within the HR Shared Services function and assist with queries relating to: end-to-end relationships which are leveraged to improve service delivery that result in satisfied stakeholders viewed as trusted business partner for support services. Adhere to monthly Payroll Checking's and audits Minimum 1 - 2 years' relevant experience in a HR Service Centre environment Proven proficiency in relevant
provider of permanent and temporary recruitment services to the South African, European and UK marketplace users. Handle customer calls, offering expert guidance and advice. Assist with customer tickets and conduct qualification would be an advantage. Experience in a customer service environment would be an advantage. Strong do visit our website - www.parvana.co.uk Customer service, IT Support, troubleshooting, helpdesk
switchboard operations, and ensuring an exceptional customer experience.
Key Responsibilitie >
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills and that they are committed to enhancing their services to better serve you. This marks a new chapter
tutors, based at one of their cutting-edge contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape Willingness to work shifts in person at a contact centre Reliable transport Excellent time management skills and that they are committed to enhancing their services to better serve you. This marks a new chapter
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
result for any abnormalities, logging calls and following up with service providers and regions. Routing of up and escalation and closing of tickets after customer agreement. Focus Areas: To ensure that all network and escalation Procedures within the prescribed service level agreements. Hand over all relevant network Systems/Networks. Transport Core and Access Networks and Services. GSM knowledge and related technologies.