all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service
skills Familiarity with ITIL principles and incident management processes DUTIES Conduct thorough analysis point of contact for application-related incidents, managing the incident resolution process from initial
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help design
Takes responsibility and accountability for incident management as per ITIL standards and best practice •
and by-laws) · Contractor Management · SHE incident management Experience · 2 years experience in maintenance
and by-laws) · Contractor Management · SHE incident management Experience · 2 years experience in maintenance
attendance, overtime, duty rosters, incident reports etc. Management of time and attendance system extracting
attendance, overtime, duty rosters, incident reports etc. Management of time and attendance system extracting
Write and maintain support documentation, incident management processes, technical specifications and user