Supervisor on duty;
respond to the customers’ needs with helpful solutions, delivering a high-quality service
primary
responsibility will be to ensure exceptional customer service through effective communication, technical
S/Subs Company needs the skills of an experience CRM agent for the shipping / export division
Matric
3 years exp in the same type of position
Good overall knowledge of shipping / export forwarders
POD"s
Export Documentation
Shipment bookings
Liaise with
and accounts
Always offer first class customer service
Providing a variety of quotations to
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Requirements:
Customer service orientation with a passion for exceeding expectations
skills in English, Dutch and German.
Customer service experience required.
play a vital role in ensuring exceptional customer service and maintaining the highest quality standards non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must and report to campaign team leaders. Handle customer service calls within the banking sector . Ensure all and polite manner. Demonstrate excellence in customer service by achieving specified performance standards
play a vital role in ensuring exceptional customer service and maintaining the highest quality standards non-negotiable). Minimum of 1 year experience in a customer service role. Tertiary education (advantageous). Must and report to campaign team leaders. Handle customer service calls within the banking sector . Ensure all and polite manner. Demonstrate excellence in customer service by achieving specified performance standards
purpose of the job is to offer exceptional customer service by providing detailed product knowledge and excellent customer service. Essential Competencies: Communication skills. Customer service skills. Listening
purpose of the job is to offer exceptional customer service by providing detailed product knowledge and excellent customer service. Essential Competencies: Communication skills. Customer service skills. Listening