JHB000086-A-1 JOB PURPOSE: Develop, implement and validate quality standards, processes and procedures within the in Quality Management or a related qualification at an NQF 7 level/A National Diploma in Quality Management qualification at an NQF 6 level 2 years Quality Management or Quality Assurance and/or Business Process Redesign RESPONSIBILITIES: MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS) Develop and maintain QMS latest audit information. MONITOR COMPLIANCE WITH QUALITY STANDARDS To audit the business unit's conformance
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
advice to various stakeholders Support learners and trainers when needed Review project related payment requests
advice to various stakeholders Support learners and trainers when needed Review project related payment requests
which ensures that we source only the highest quality staff able to speak English fluently with a neutral to workplace concerns and violations via inbound calls that enable our client's customers around the world record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
and review codes of team members in line with quality and delivery requirements. If you want to join line with quality and delivery requirements Review code of team members in line with quality and delivery ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities
accurate records of calls, meetings, transaction materials, etc.); · Monitor and audit quality of Notes and funnel; identify incorrectly protected and low-quality accounts for weekly discussion and decision-making; advantage ATTRIBUTES a) Personal Attributes and Qualities · Results-oriented and excels in a KPI-driven
accurate records of calls, meetings, transaction materials, etc.); · Monitor and audit quality of Notes and funnel; identify incorrectly protected and low-quality accounts for weekly discussion and decision-making; advantage ATTRIBUTES a) Personal Attributes and Qualities · Results-oriented and excels in a KPI-driven