client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
systems: deviations, campers, product quality complaints ▪ Qualification – Relevant Science Degree ▪ Minimum
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
Needs be very good with people / customers / complaints Taking initiative to engage with customers and
Needs be very good with people / customers / complaints Taking initiative to engage with customers and
marketing material updates and audits. • Managing complaints, exclusion lists, dedupe lists and handling opt-out
marketing material updates and audits. • Managing complaints, exclusion lists, dedupe lists and handling opt-out