administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders orders (automatically speeding up service).
     - Support in rolling out of SSA Standard overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.
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/>- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices what is to be collected as per system. Emailing customer that you can't be reached on the phone within courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected
be able to make new appointments through cold calling, online prospecting as well as prospecting by area appointments. Updating daily activity. Management of customer database allocated to the candidate. Pursing new prospecting, telesales calls, cold calling, etc. Cross selling products into existing customer base. Preparing dates. Obtaining good customer relations/networking by ensuring courtesy calls, client visits and follow-ups follow-ups according to the customer grading i.e., size of the account. Proper communication with the internal
Finance Cost centre management Budget allocation and monitoring of spend Client Service Improvement on us self-service portals Interdepartmental alignment to enable efficient and professional service to our
expand our impact. 2. Integrity: We treat our customers, partners, and employees with honesty and respect values, we aim to create opportunities for our customers, partners, employees, and suppliers. 2) What We new business opportunities, including potential customers, industries, and markets. Lead Generation: Generate Solutions: Understand client needs and offer customized solutions. Team Collaboration: Attend weekly Provide feedback to marketing and customer service teams to improve customer experience based on client feedback
and Consulting experience with preferably Data Centre Infrastructure and ICT environment Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance FIELD SYSTEMS SUPPORT ANALYST at our IT Shared Services Division in Bryanston , Johannesburg . The purpose purpose of the role is to ensure stability and service delivery of the SAP Production Systems and maintaining workstreams will be pivotal for success in this role: Customer to Cash and Vendor (Procure) to Pay, including
efficient, effective, and cost-conscious travel service delivery that differentiates the business. Ensure within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance exists for a PAYROLL ACCOUNTANT at Financial Shared Services Division in Bryanston , Johannesburg . The purpose Leave and Bonus provisions to Financial Shared Services and distribute to site Human Resources Management