customer service, a commitment to exceptional quality, and are seeking a company that can provide you Consistently surpass sales targets. Proficient in cold calling and adept at handling objections with confidence must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South
JHB000086-A-1 JOB PURPOSE: Develop, implement and validate quality standards, processes and procedures within the in Quality Management or a related qualification at an NQF 7 level/A National Diploma in Quality Management qualification at an NQF 6 level 2 years Quality Management or Quality Assurance and/or Business Process Redesign RESPONSIBILITIES: MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS) Develop and maintain QMS latest audit information. MONITOR COMPLIANCE WITH QUALITY STANDARDS To audit the business unit's conformance
/> MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS)
listening skills. • Self-motivated. • Adaptability. • Quality orientated and organised • Must be highly proficient
listening skills. • Self-motivated. • Adaptability. • Quality orientated and organised • Must be highly proficient
Position:
Ensuring established quality standards through continuous evaluation and reporting performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify skills;
requested for meeting customers Business Objectives QUALITY MANAGEMENT Implementation and review of test processes resolution or escalation. Contribute to testing quality standards in alignment with the overall test strategy
Contact Centre Team Coach
Based
voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
through different forms
you'll lead test planning, execution, and quality assurance for innovative IT solutions. Collaborate with global teams, manage testing roles, and ensure high-quality deliverables. Ideal candidates have over 5 years Experience in test planning and strategies - Quality assurance methodologies - Coordinating all testing roles RESPONSIBILITIES: - Participating in the preparation of quality assessments, reports, and metrics, formulating of high-quality deliverables for clients - Applying standards and specialist quality assurance expertise
Templates
- Support Go-Live Preparations
- Assure Quality of Design
Qualifications/Experience
- Engage with clients through meetings, calls, and emails.
- Issue Handling:
calls.
- Change Management: