Experience in test planning and strategies
- Quality assurance methodologies
- Coordinating all testing
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- Participating in the preparation of quality assessments, reports, and metrics, formulating
high-quality deliverables for clients
- Applying standards and specialist quality assurance expertise
cross functional partnerships with Fraud, Cost Assurance, IT teams and others to develop and ● implement improvement ● Manage national and international calling underlying carriers including cost analysis and irregularities or disputes from carriers, provide call records or other requested data, and work on resolutions updating product catalogues ● Maintaining and updating call charge rates ● Ensuring that prefix lists are maintained which may arise ● Revenue assurance tasks such as ensuring that cost effective call routes are utilized and
and review meetings to provide input on product quality and readiness for deployment. ● Stay up-to-date best practices and emerging technologies in quality assurance and software testing. ● Provide clear and or related field. ● Proven experience as a Quality Assurance Analyst or similar role in software development
Resources, Legal, Office Administration, Automotive, Call Centres, Technical, Hospitality, Insurance, Supply Chain
developers and project stakeholders to deliver high-quality solutions. In order to be considered the following Testing and Quality Assurance: Write unit tests and participate in code reviews to ensure code quality Conduct Conduct testing and quality assurance to identify and resolve defects Documentation: Create and maintain
consulting activities, where not in conflict with the assurance work delivered.
To guide, coach and assist
in a timely manner.
b)
Compiling good quality audit reports
To confirm findings with management
Performance Area (Objective): Weight: 10%
Quality assurance and Improvement program: Management interaction
internal audit charter, methodology and combined assurance framework and ensure alignment with regulatory
/>b)
Combined Assurance Plan
Support the To draft and present the combined assurance plan together
Targets: Meet productivity benchmarks and adhere to Quality and Compliance processes to minimize business risk least 2 years' experience in a Sales Outbound Call Centre, particularly in selling long-term insurance
Targets: Meet productivity benchmarks and adhere to Quality and Compliance processes to minimize business risk least 2 years' experience in a Sales Outbound Call Centre, particularly in selling long-term insurance
Templates - Support Go-Live Preparations - Assure Quality of Design Qualifications/Experience Required Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
JHB000086-A-1 JOB PURPOSE: Develop, implement and validate quality standards, processes and procedures within the in Quality Management or a related qualification at an NQF 7 level/A National Diploma in Quality Management qualification at an NQF 6 level 2 years Quality Management or Quality Assurance and/or Business Process Redesign RESPONSIBILITIES: MAINTAIN THE ORGANISATION'S QUALITY MANAGEMENT SYSTEM (QMS) Develop and maintain QMS latest audit information. MONITOR COMPLIANCE WITH QUALITY STANDARDS To audit the business unit's conformance