and Kafka environment Following up on incident tickets to make long term improvement The team operates
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
Go-live support.
- Operations experience (ticket handling, problem, incident management)
-
challenges for clients in the form of assigned support tickets, service requests or projects, Install, implement
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
resolving, and closing operational and maintenance tickets within SLAs.
- Development debugging.
-
interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility for closing the
post Go-live support. - Operations experience (ticket handling, problem, incident management) - Jira
resolving, and closing operational and maintenance tickets within SLA's. - Development debugging. - Interact