file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support requirements. The role of a customer support supervisor requires excellent listening and communication experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
to meet strict deadlines as determined by the supervisor. Must possess basic problem solving, basic self-management
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration for departmental managers, team leaders and supervisors on a frequent basis; Oversee the departmental departmental managers', team leaders' and supervisors' KPI and performance assessments of staff reporting into them;
(Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration for departmental managers, team leaders and supervisors on a frequent basis; Oversee the departmental departmental managers', team leaders' and supervisors' KPI and performance assessments of staff reporting into them;
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
Consulting firm within the Building Services or Data Centres space. If you have been waiting for an opportunity positions visit our website www.executech.co.za or Call us on 011 442 0644 and quote this advert. Please
experience in an Exports Administrator Role Outbound call centre or a related sales position experience is necessary both verbal and written. Excellent phone and cold calling skills. Exceptional customer service skills. Strong
experience in an Exports Administrator Role Outbound call centre or a related sales position experience is necessary both verbal and written. Excellent phone and cold calling skills. Exceptional customer service skills. Strong
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening and