Objective:
Our client is looking a Customer Care Coordinator for the Car brand who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
Clients to experience a positive difference in service levels and ensure that a high standard is maintained
Clients to experience a positive difference in service levels and ensure that a high standard is maintained
deliverables. Provide input to the CSC (Client Service Centre) budget for the Financial year, Identifying
deliverables. Provide input to the CSC (Client Service Centre) budget for the Financial year, Identifying
supporting data governance initiatives. MDM Solution Development Design, develop, and customize master data relationships to support business requirements and data governance principles Configure MDM workflows, business quality issues and discrepancies Customization and Extension Customize MDM applications and modules to through custom scripting, plug-ins, and API integrations Implement user interface (UI) customizations and respond to organisational and team needs Drive customer centricity Ability to lead and mentor a team of
Sandton area for a company within the Financial Services industry. Requirements: Grade 12/Senior Certificate or certification in Analytics from a reputable service provider Minimum of 3 years data analyst experience Competencies: Visual Studio Code Power BI Desktop and Services Excel Good knowledge of Microsoft 365 (Especially Attention to detail Financial acumen Problem solving Service oriented Reporting Responsibilities: Job Description: and using trends to forecast business trends and customer behavior patterns. Presenting technical reports
or certification in Analytics from a reputable service provider
sual Studio Code
strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales driving CRM strategy and maximizing the value of customer data within the organization. CRM Strategy and strategies aligned with business goals to drive customer acquisition, retention, and satisfaction Define and customer insights Collaborate with cross-functional teams (Sales, Marketing, Customer Service) to proper configuration, customization, and integration with existing systems Customize CRM workflows, data
of the division with a full array of financial services. - Translate monthly management accounts into strategies, setting the tempo for productivity and customer satisfaction. - Conduct internal control symphonies implementing internal controls and corporate governance policies. - A strong grasp of statutory requirements