Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon
Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon
marketing material updates and audits. • Managing complaints, exclusion lists, dedupe lists and handling opt-out
marketing material updates and audits. • Managing complaints, exclusion lists, dedupe lists and handling opt-out
Evaluation, intervention and resolution of patient complaints and queries Prepare daily, weekly and monthly
experience for guests. Handle guest feedback and complaints with tact and professionalism, striving to resolve
experience for guests. Handle guest feedback and complaints with tact and professionalism, striving to resolve
resolution of claims Assist clients with queries/complaints where necessary Work every aspect of a claim
resolution of claims Assist clients with queries/complaints where necessary Work every aspect of a claim
touchpoints. • Responding to member/client queries and complaints in a timely and effective manner, via phone, their jobs • Timeously resolve all escalated complaints ensuring these are closed against quality control