Monitoring, manage SLAs, problem management reporting, ITIL Ops: Azur Cloud, Linux and Shell, Tomcat, GitHub
Master's degree or relevant certifications (e.g., PMP, ITIL) preferred Certifications in CRM platforms (e.g
problem management ADVANTAGEOUS TECHNICAL SKILLS ITIL certification is advantageous. Basic experience
FI/CO SAP VMS SAP AIF SAP ICM SAP BW UI/UX Design ITIL Other German skills Familiarity with GROUP system
IT experience ESSENTIAL SKILLS: Experience with ITIL processes (Incident, Change and Problem management)
enterprise class change management protocol in alignment ITIL 3 standards. Ensure administration and documentation
• Strong knowledge of IT service management and ITIL practices • Technical background and willingness
• Strong knowledge of IT service management and ITIL practices • Technical background and willingness
exposure
Framework Knowledge of Security best practices (CIA/ITIL/NIST/ISO) Experience with implementing Policies Framework Knowledge of Security best practices (CIA/ITIL/NIST/ISO) Experience with implementing Policies