all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
proactively address client concerns to maintain high levels of client satisfaction. Responsibilities: Client concerns, issues, and escalations to ensure a high level of client satisfaction. Work closely with internal methodologies to track and improve client satisfaction levels. Account Planning and Growth: Collaborate with
5 years of which should be at Senior Management level. Strong management and leadership abilities. Strategic
timely deliveries of orders and management of stock levels Adhere to credit policies and procedures Maintain Microsoft Office – specially Excel at advanced level, PowerPoint, and Outlook. Own vehicle Own Cell phone
timely deliveries of orders and management of stock levels Adhere to credit policies and procedures Maintain Microsoft Office – specially Excel at advanced level, PowerPoint, and Outlook. Own vehicle Own Cell phone
of stock and inventory control; maintain stock levels; monitor quality of stock in terms of suitability
of stock and inventory control; maintain stock levels; monitor quality of stock in terms of suitability
advantageous.
ensuring that the physical and electronic stock levels are always in sync.
quality concepts Ability to maintain the highest level of quality ad workmanship Market related