PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware timely fashion. The engineer provides desktop support, such as password or account related queries, Outlook logged request or incident. Provide first line support for VIP's facing challenges and try and resolve monitoring and analysing incoming calls, problems and support requests. Use the required dashboards or views
Requirements:
- Min 3 years in a technical support role (Smart home industry preferred)
- Strong
our IT Support Team: one for a Tier 2 IT Support Technician and another for a Tier 3 IT Support Technician Minimum of three years of relevant experiance in IT support. 2. Possession of a valid driverws license and Midrand or Sandton Tier 2: Desktop support, Application reloads, remote support, Laptop and desktop setups and
meet business needs
Role:
The IT Support Administrator will be responsible for providing comprehensive
comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role
role involves both face-to-face and remote support across a Windows environment, handling a wide range
1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support Tools
Are you ready to support our commercial team in the dynamic world of physical trades? We're seeking trading.
Job Summary: Supporting the commercial team with all functions related communication on physical trades.
seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will weekends. Responsibilities: Provide technical support and troubleshooting assistance to customers via resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers
Requirements:
* Min of 3 years in a technical support role
* Strong IP networking skills
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full-time basis as a Virtual Assistant role - Business Support Executive (BSE) at the Centre of Excellence (COE) administrative tasks for our clients, with a focus on supporting digital marketing and Sales teams with activities within a shared team (pod) structure, providing support to a variety of stakeholders with varied operational responsible for executing the stakeholder requests, supporting their needs and any internal business operation structure to support each other and your stakeholders. The pod structure allows for support and cover within
seeking a Senior Support Engineer. The role is shift-based weekends and involves supporting business infrastructure Responsibilities: Provide expert-level technical support and troubleshooting assistance to customers via base or ticketing system Mentor and coach junior support engineers, providing guidance, training and knowledge performance Perform post-resolution follow-ups to support requests Reinforce SLAs to manage end-user expectations with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers