other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors errors before they impact a client's service Provides Assistance to L1 Security Engineers for better initial journey Moderate level years of relevant managed services experience handling cross technology infrastructure level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Infrastructure Cloud Networking Cloud Security Cloud Services Management Computing Database Tuning Data Networking
Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) for standard and low complexity incidents and service requests. Key Roles and Responsibilities: - Monitors handover procedures for shift changes to ensure service continuity - Report and escalate incidents where
clients in a timely manner as outlined by company service level agreements.
forming part of a team involved in empowering customers to be successful custodians of their business
ways of presenting and analysing data to improve customer and user experience as well as identify ways to
with project stakeholders to develop detailed customer journeys and prototypes through Problem Definition perform evaluation of solution options. Analyse the customer's needs and find solutions to address them – defining and monitoring of proposed solutions. Champion customer experience and integrate the needs of related
a Project Coordinator to join our Professional Services division in Kwa-Zulu Natal. The successful candidate team. The candidate will report to report to the Services Manager and be based at our Westville office full-time
Support Engineer is wanted by a dynamic Internet Service & Network Specialist to join its Durban division calls to ensure completion and feedback. Maintain service and quality levels according to of the company'
ensuring efficient administration and user-related services availability. If you are a proactive leader with support calls to ensure user support and that high service levels are maintained Support ongoing operations
correctly and consistently Individual and team service delivery against agreed SLAs and KPIs Adherence procedures, standards and measures of quality and customer satisfaction Excellent end user adoption, uptake systems. External Services Management Monitor and ensure alignment of external services as specified in maintain healthy relationships with the relevant service providers. Ensure contract agreements are in place