successful candidate along with headsets. Under the management of the Senior Customer Relations Officer, the administrative tasks, such as telephone queries and manages and monitoring the online student Whatsapp chat the student platforms. STUDENT QUERY RESOLUTION Manages the general email address and telephone line and Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist with capturing
successful candidate along with headsets. Under the management of the Senior Customer Relations Officer, the administrative tasks, such as telephone queries and manages and monitoring the online student Whatsapp chat the student platforms. STUDENT QUERY RESOLUTION Manages the general email address and telephone line and Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist with capturing
capturing and updating on all data systems
adjustment; following up to ensure resolution
delivery needs.
complaint and query handling and Customer case management. Building and maintaining relationships with
complaint and query handling and Customer case management. Building and maintaining relationships with
Duties:
spreadsheets
Cancellations Action Renewals Endorsements Relationship Management: Build and maintain internal and external relationships