Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
based in Salt River Capetown is lookign for a Call Centre Sales Manager to join their team. Overseeing experience in managing sales in a corporate call centre setting Ability to set sales targets and achieve
based in Salt River Capetown is lookign for a Call Centre Sales Manager to join their team. Overseeing experience in managing sales in a corporate call centre setting Ability to set sales targets and achieve
translate functional and business requirements into a technology ideally leveraging the out of the box processes processes and functionalities of our preferred technology vendors (buy, configure, built). Basic principles: simplicity putting the user at the centre of the process and technology design.
the Centres of Excellence and People Operations to ensure that all people systems and technologies are will be accountable for the full life cycle of technology products: requirements gathering, vendor selection translate functional and business requirements into a technology ideally leveraging the out of the box processes processes and functionalities of our preferred technology vendors (buy, configure, built). Basic principles: simplicity putting the user at the centre of the process and technology design. Solution Configure: provide
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We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
looking for call centre agents in the debt collection space. 2 yeasr experience with call centres or sales