through tracking and feedback.
to workplace concerns and violations via inbound calls that enable our client's customers around the world record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
focus of your role will be to perform outbound calls for confirmation of cover and other questions that health-related terminology is preferable • Previous call centre or customer service experience is preferable
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong targets. Proficient in using call center software and related technologies. Problem-solving skills and
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong targets. Proficient in using call center software and related technologies. Problem-solving skills and
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Experience and Qualifications: Matric Previous contact centre experience Clear Credit and Criminal Record Required
up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations Responsibilities: Technology & Systems Efficiency – ability to embrace technology solutions, adhere
Area: Newcastle Industry: Glass & Auto Fitment Centres Ref No.: TRG 2081 Salary: Market related TCTC insurance claims. To manage the front desk of a Fitment Centre by providing professional operational support and and leadership role in the absence of a Fitment Centre Manager. DUTIES & RESPONSIBILITIES: Contribute experience. Utilise the scheduling system in the Service Centre, maximising the productivity of fitters, in order targeted jobs per fit per day, enabling the Fitment Centre to run to full capacity and customers' expectations