satisfaction
Attention to detail so sharp, it could spot a HYDRA agent in a sea of civilians
Clearance Level:
market and margin control Build up and maintain agent/supplier relationships Quote and design successful
thriving business. We are looking for a Senior Rental Agent with excellent leadership skills to take the reins
including liaison with counterparties, facility agents and administrators on the calculation, allocation
ties:
Call allocated customers daily as per call cycle.
Handle incoming sales or general calls.
Provide support to Sales Representatives by assisting clients or departments.
Assist the Call Centre Supervisor when required.
Assist
delivered. Identify the Change Agent network, on-board Change Agents as required. Execute on the change interventions on a continuous basis and through the Change Agent network take corrective actions. Ensure that stakeholders
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
on connect calls (assisting and working with an SDR where and if required), discovery calls (presentation
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality