Construction Site Foreman and Site Agent – Cape Town CBD – R20 000 to R50 000 Per Month We are seeking a competent Construction Site Foreman and Site Agent to join our team in CBD, Cape Town. Contract and
advice
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and providing daily direction and communication to agents to ensure that daily and weekly targets are met to escalated customer issues from Agents Continually evaluate agent performance and conduct regular quality assurance checks of call and ensure processes and procedures are adhered to. Coach Agents on issues arising Authority • The job holder ensures that the team of agents follow the required instructions, company decision
fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to planning tools nationally to support in-house call center operations. Build and lead the teams that are
advice Sign up a minimum of 5 active lead referral agents Complete weekly reports that reflect leads, quotes (continuous professional development) points Call center agents not preferred unless they have a minimum
advice Sign up a minimum of 5 active lead referral agents Complete weekly reports that reflect leads, quotes (continuous professional development) points Call center agents not preferred unless they have a minimum
Town and Johannesburg is looking for a Principal Agent - Project/Contract Manager to join their Cape Town development/construction Project Management/Principal Agent experience Knowledge and experience in JBCC Minor due diligence Managing projects as the Principal Agent working with client-appointed quantity surveyors detailed CV to engineering.jobsmspstaffing.co.za or call the team on 021 555 0432.
PBX personnel.
2.Responsible for answering calls in the reservation and PBX Que when needed
3
Consistently monitors and controls call volume.
8.Available to all agents/operators for assistance during
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
Ad long-term growth plan.
Some degree of cold calling is expected for specific projects
General and followed up on.
Maintain a list of all Agents’ activities on a weekly and monthly basis, where
customer call backs to provide an update on the progress of the query