analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change functioning, procedures, systems and data of the contact center, which will include daily operations, capacity Requirements: BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration:
for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure. Ensure agents action inbound sales calls according to procedure. Drive the Maintain a high sales conversion rate. Ensure agents provide good quality information to customers to products meet their needs to minimize returns. Ensure agents are equipped to assist customers with questions
clients' needs, demands, and interests at the center of decision-making processes, prioritizing good
services role.
- Must have previous experience in call centre sales and campaign management.
Minimum
and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes
the ability to motivate, coach, and mentor sales agents to achieve targets.
- Experience in planning
executing, and optimizing sales campaigns within a call centre setting is valuable. This includes setting
Keep clients' needs, demands, and interests at the center of decision-making processes, prioritizing good services role. • Must have previous experience in call centre sales and campaign management. Minimum Required and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes the ability to motivate, coach, and mentor sales agents to achieve targets. • Experience in planning, executing executing, and optimizing sales campaigns within a call centre setting is valuable. This includes setting
Keep clients' needs, demands, and interests at the center of decision-making processes, prioritizing good services role. • Must have previous experience in call centre sales and campaign management. Minimum Required and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes the ability to motivate, coach, and mentor sales agents to achieve targets. • Experience in planning, executing executing, and optimizing sales campaigns within a call centre setting is valuable. This includes setting
routing of calls, doing basic typing mostly of registration letters and also assisting agents with some administration whilst manning the board. Will also be called upon by main director to assist with PA duties
routing of calls, doing basic typing mostly of registration letters and also assisting agents with some administration whilst manning the board. Will also be called upon by main director to assist with PA duties
routing of calls, doing basic typing mostly of registration letters and also assisting agents with some administration whilst manning the board. Will also be called upon by main director to assist with PA duties
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
country agent in respect to Sales, Marketing and Operations Coordinate regular meetings with agent's teams Assign sales, distribution, and marketing targets to agent based on business targets and follow up these targets trainings and coaching to agent and their teams Regular Trade Visits with agent to coach and unlock distribution targets, and our execution in all channels Ensures agent fully understand and execute SOILL execution / merchandising benchmark agent against key initiatives/goals Be a credible FMCG business consultant to agent's and customers