Duties:
Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
company based in Salt River Capetown is lookign for a Call Centre Sales Manager to join their team. Overseeing years of experience in managing sales in a corporate call centre setting Ability to set sales targets and
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
looking for call centre agents in the debt collection space. 2 yeasr experience with call centres or sales
candidate with extensive in-bound and customer relations call centre experience to join their team Duties: Deal
based in Sandton is seeking to employ experienced Call Centre Agents based in Alexandra or Randburg CBD Matric or NQF Level 4 (not negotiable) Min 6 months call centre experience (preferable international) (not
training sales employees, holding regular conference calls, reviewing team member expense reports, coaching
their sales strategy. You will be responsible for calling on hardware retail outlets in the KZN Region, fostering taker. Key Responsibilities: Prospecting and Cold Calling: Identify and target potential hardware retailers customer base through proactive prospecting and cold calling efforts. Account Management: Build and maintain
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to comprehensive call logs and reports. Keep records of all conversations in the call center database. Database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong knowledge team to achieve targets. Proficient in using call center software and related technologies. Problem-solving