an experienced Call Centre Agent to join the Port Elizabeth team, · Advanced level call and enquiry handling handling, · Receive incoming telephone calls from customers and/or delivers scripted or non-scripted messages standards and rules in order to meet key contact centre performance goals for customer satisfaction, productivity indicators · Grade 12 · Minimum 1 – 2 years call centre experience, · Working knowledge of medical aids
Requirements:
is currently looking to employ a Coordination Centre Operator. Please view responsibilities below to
the position. All activities to be recorded on Force Manager CRM Duties & Responsibilities: Marketing customer workshops and educational events. Daily calls to customers and new prospects. Effective promotion of the month. Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent senior management and record all activities on Force Manager CRM. Stock management: Assist with Stock
the position. All activities to be recorded on Force Manager CRM Duties & Responsibilities: Marketing customer workshops and educational events. Daily calls to customers and new prospects. Effective promotion of the month. Weekly call reports and Weekly call planners to be recorder on Force Manager and to be sent senior management and record all activities on Force Manager CRM. Stock management: Assist with Stock
on medical requirements daily • Making outbound calls and chasing claims requirements • Working closely in short- or long-term insurance • Previous call centre or customer service experience is preferable
on medical requirements daily • Making outbound calls and chasing claims requirements • Working closely in short- or long-term insurance • Previous call centre or customer service experience is preferable
in short- or long-term insurance • Previous call centre or customer service experience is preferable
in short- or long-term insurance • Previous call centre or customer service experience is preferable
elements