a VIP environment, ensuring careful and optimal call management and efficiencies. Provides 2nd line support
the company’s products inside out. They are often called upon to provide support to clients to be able to
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position qualification.
resolved; Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate
duties:
the company's products inside out. They are often called upon to provide support to clients to be able to
and after normal office hours.