Our client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients Requirements · Matric · 1-3 Years’ experience as a Call Centre Customer Service Representative · Ms Office and Computer Literate Job Duties · Call Centre Duties – Receive incoming calls to assist with clients / customer phone with policies and procedure of the company · Monitoring calls to report technical assistant to clients · Office Administration – Record keeping of all calls and job cards · Managing own customer service support
an experienced Client Contact Centre Administrator. The contact centre is responsible for the inbound policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will will be the liaison between our company and its current and potential customers. The successful candidate for a Call Centre Representative for sports betting that will be the liaison between our company and its behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational
We are currently recruiting for a Call Centre Representative with a passion for sports betting that will will be the liaison between our company and its current and potential customers. The successful candidate for a Call Centre Representative for sports betting that will be the liaison between our company and its behavior. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” personality types. Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered work procedures and processes that support the company and departmental procedures. Create and maintain required instructions, company decision systems, policies and procedures • Any issues falling outside procedures are referred to the Operations Manager • Any decision made must be consistent for all team members
we reinforce a culture of zero tolerance towards any forms of inappropriate behaviour, abuse (including privilege or trust), harassment, or exploitation of any kind to safeguard our members, employees and partners maintained. Should you have a disability and require any additional support, please contact us at talentbestmed effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk
resolution
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will We will store your details on our database for any other suitable positions. Should you not wish us
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will We will store your details on our database for any other suitable positions. Should you not wish us
Responsibilities: