orders; Transport cargo to and from distribution centres and plants; Issuing and reconciling of invoices;
customer service, the engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers. Identify trends by monitoring and analysing incoming calls, problems and support Use the required dashboards forthcoming attractions. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target JOB SPECIFIC REQUIREMENTS Resolve as much calls on first call resolution Perform daily health checks in
on the CA and SRS system Provide update on Jira calls if needed Provide Remote support for WFH users Coordinating Services with an emphasis on Service Management Call Center Support experience will be advantageous Sound advantageous Understanding and experience in Avaya Call Center Telephony Personal Attributes Interpersonal
operational sales functions including managing agents, sales reps, and other sales-related operations
invoicing, calls to clients, communication with clients re deliveries, answering of telephone calls, etc.
Nursing
base of leads by referrals, telephone calls, face to face cold calling on business owners, email and networking recording all sales, prospective activities, sales calls, presentations, closed sales and follow-up activities Assist clients telephonically and return phone calls within 30 minutes of receiving messages and reply professional and courteous in all forms of communication. Call from time to time informing them of what is going
base of leads by referrals, telephone calls, face to face cold calling on business owners, email and networking recording all sales, prospective activities, sales calls, presentations, closed sales and follow-up activities Assist clients telephonically and return phone calls within 30 minutes of receiving messages and reply professional and courteous in all forms of communication. Call from time to time informing them of what is going
operational sales functions including managing agents, sales reps, and other sales-related operations
operational sales functions including managing agents, sales reps, and other sales-related operations