overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The purpose standby work from time to time in the IT Service Centre Job related knowledge and skills Knowledge of Information 12 2/3 Years experience within an IT Service/Call Centre Desirable ITIL Foundation Retail experience IS
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Logistics Director, you will be responsible for Africa agent performance and relationship management, identifying r />Africa Agent Network Management
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer • Lead and motivate a team of technical support agents. • Conduct performance evaluations and manage team application as unsuccessful For any enquiries, please call 012 346 1950 R500k - R550k CTC pa
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
Why
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem solving
scripts and configure IVR call flows on our PBX products Configure contact centre solutions on our OneContact
Database administration and support globally. Agent and Rate Management. Maintenance and development deployments of them. Support of Information Systems in call center environments. Systems development / specifications
Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role