You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying quality leads Key Responsibilities: Initiate outbound calls to prospective clients who have shown interest in targets. Requirements: Previous experience in outbound call center roles or sales environments is preferred
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background in a Call Centre Experience doing quality control in a telesales environment - Listening to calls and coaching people Experience doing customer satisfaction calls and handling customer complaints Experience in booking
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We are seeking a Call Coordinator with strong communication skills do:
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