industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Reference: HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
departments for assistance. Handling inbound and outbound calls professionally. Providing excellent customer service
medical account administration to find a Billing Agent Expert Leader to join their team in Johannesburg welcome to contact Michaela Boustred on LinkedIn or call them on 021 551 8638 Please note that correspondence
/>- Sign up a minimum of 5 active lead referral agents
- Complete weekly reports that reflect leads
insurance either as a broker agent or tied agent
- Call center agents not preferred unless they have
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working
implementation.
implementation Commercial expertise including: Agent management Africa Risk management experience will familiar with African customs processes Skills: Agent relationship management Well - developed inter-personal this role: Africa Agent Network Management Facilitate the signing up of additional agents where necessary necessary Cultivate strong relationships with agents by fostering trust and cooperation Define relevant KPIs performance African agents Set up a system to regularly evaluate the performance of African agents Have regular