OS and software related issues Competent in call centre management tools Matric National Diploma: Information
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
overseeing the performance and relationships with agents across Africa, while also mitigating risks associated and implementation Commercial expertise including agent management Africa risk management experience advantageous Responsibilities: Africa Agent Network Management: Facilitate the onboarding of new agents as required. Cultivate with agents to foster trust and cooperation. Define and measure relevant KPIs for evaluating agent performance performance. Establish a system for regular evaluation of agent performance. Client Management: Understand and address
Logistics Director, you will be responsible for Africa agent performance and relationship management, identifying r />Africa Agent Network Management
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer • Lead and motivate a team of technical support agents. • Conduct performance evaluations and manage team application as unsuccessful For any enquiries, please call 012 346 1950 R500k - R550k CTC pa
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
operational development team to support their call centre operations. Reporting to the Head of IT, you'll
connectivity; phones).
escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set