technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
housekeeping, Assist with breakdowns and after hours call outs / standby, Ensure operation effectiveness
Answering the phone in a timely manner and directing calls to the correct department. Attending to visitors
Answering the phone in a timely manner and directing calls to the correct department. Attending to visitors
from suppliers where required, completing detailed call reports, promoting and selling existing and new
from suppliers where required, completing detailed call reports, promoting and selling existing and new