customer call backs to provide an update on the progress of the query
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
license is compulsory. This role requires working shifts, including weekends. Requirements Matric, relevant supervisory experience managing staff Ability to do SHIFT WORK Clear CREDIT record on the credit bureau Computer
license is compulsory. This role requires working shifts, including weekends. Requirements Matric, relevant supervisory experience managing staff Ability to do SHIFT WORK Clear CREDIT record on the credit bureau Computer
service calls within the banking sector.
of a 2ic Matric Must be able to work rotational shifts which include the weekend (40 hours per week)
experience managing staff
p>Matric
Must be able to work rotational shifts which include the weekend (40 hours per week)
weekends, public holidays, flexible hours, and shifts, as and when required;
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional