in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
queries from customers, assisting with complex service calls, technician support, queries around parts ills:
administration in the B2C and B2B markets. The company is based in Johannesburg and for more than 12 years assisted several leading blue chip companies to optimise service, support and sales. Collaboration is cohesive team. ELS is part of the Morvest Group which services clients globally. Our objective is to support pivotal role in providing exceptional customer service and support to cat and dog owners, breeders, and Assist with Registration and Membership Promote Services Address Breed-Specific Inquiries Query resolution
exp: min 4 years.
Auto & Home Service Providers
· Extend and enhance the panel of service providers.
· Negotiate and manage rates/outcomes with service providers.
· Advise management on related
department (this has a direct impact on service levels and customer services if not understood)
· Ensures
when they experience complaints and problems with Service Providers
· Ensure monthly KPIs are tracked
standing the complexity of service provider services within the companys business environment
We're looking for a mature and confident individual, who is able to hold their own, to join a prominent
prominent South African Car Rental Company at their Sandton Branch. You'll be responsible for managing
Sales and Customer Service experience.
A Valid Drivers License and own transport.
Computer literate
/>
greeting members and delivering exceptional customer service assistance.
Key Performance
CV's can be sent directly
International company dealing in the pump industry, if you are a qualified millwright looking to grow in in the service environment, dealing with clients this is the position for you. Responsibilities will include include servicing clients and up sell products according to clients needs. Servicing of existing and new new clients. Technical support to clients and servicing of machinery. At least 3 years experience in similar not a qualified Millwright with experience in service environment. Experience within the FMCG environment
and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote promote our products and services in our Randburg store. Post about our products/services online (e.g. social customers Thoroughly understand our products and services to inform potential customers Use word-of-mouth word-of-mouth marketing techniques, like referring our company to friends Assist in organizing marketing events Attract customers by promoting the product and company positively, answering questions and addressing