OPERATOR (MATERIAL HANDLING)
AIRPORT INDUSTRIA – CAPE TOWN
The Group
Officer
Location: Cape Town- Airport City
Salary: Market related
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
its targets Liaise with customers Handle urgent calls / emails from customers when Sales Executive are completion Collaborate with other departments to ensure customer queries are all handled quickly Develop and maintain Prepare reports Promote the company's products and services Collate data / information Submit reports to management and written communication skills Sales and customer service skills Able to multitask Able to work in a
calling extensively by area on all potential customers as allocated on the “Account Allocation Chart” within given parameters. Calls on between 10 – 15 customers per day (i.e. ±60 per week). Keeps the market equipment & consumables to customers as per the budget. Visits customers Monday to Thursday, meets with management meetings. Project Management Ensures that service is provided to new clients and that installations confirmation is received from the Service Manager and the customer representative that installation has
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
sh and maintain strong customer relationships with existing and new customers.
REQUIREMENTS:
improve agent performance, and managing escalated customer inquiries. The ideal candidate will have strong and a passion for delivering exceptional customer service.
Responsibilities: improve performance and customer service skills.
selling our company's products and services to potential customers. You will play a key role in developing industry. You should be able to build rapport with customers and understand their needs in order to provide Promote and sell company products and services to potential customers 2. Develop and maintain strong relationships Conduct market research to identify new potential customers and business opportunities 4. Meet or exceed monthly of sales agreements with customers 7. Provide exceptional customer service and support to clients before
selling our company's products and services to potential customers. You will play a key role in developing industry. You should be able to build rapport with customers and understand their needs in order to provide Promote and sell company products and services to potential customers 2. Develop and maintain strong relationships Conduct market research to identify new potential customers and business opportunities 4. Meet or exceed monthly of sales agreements with customers 7. Provide exceptional customer service and support to clients before