ability to chat, discover and pay for good and services without having mobile data? This company that improvement of overall customer satisfaction. Requirements: Background: Financial Services Demonstrable knowledge commercial disciplines - including marketing and customer service - are the right ones to deliver very strong
Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment alignment between the client service level agreement and operational delivery, whilst also removing the current processes and ultimately contribute to increased customer satisfaction and retention (not to mention reduce maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): Understanding processes to ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO
repeat business. ENVIRONMENT: MONITOR company and customer systems for signs of failure, irregularity, or of Managed Service and Cloud Solutions. You will be responsible for supporting customers either as a a point of escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Active Directory, etc. DUTIES: Monitor company and customer systems for signs of failure, irregularity, or regular updates until full resolution. Inform customers when an incident or problem occurs and provide
relating to the Back Office squad
Customer Service
Provide after-hours support resolution for support requests to customers, according to the Service Level Agreement
Configure troubleshoot, isolate, repair, and resolve all customer issues.
Ensure effective communication communication of planned and unplanned outages to customers within SLA and in accordance with the TJ communications professional relationship with customers.
Prepare and conduct customer training as requested.
provider of permanent and temporary recruitment services to the South African, European and UK marketplace and research. What you will be doing: Assisting customers with the implementation of new and existing programmes Knowledge transfer / mentoring to help our client's customers to build the first few applications and customise customise existing applications. Working with customers onsite to install software, to build example solutions Trillium et al) Real-time applications or web services Data warehousing "Big data" applications Must
product backlog based on business objectives, customer feedback, and market trends.
Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based years in general call center, office and customer service experience
integrity, and efficient operation of the in-house or customers information systems that support core organizational functions of the Cape Town division a dynamic Internet Service & Network Specialist. This is achieved by monitoring applications, software, and operating systems for customers. Gauge the effectiveness and efficiency of existing system configuration, mapping, processes, and service records. Ensure compatibility and interoperability contractors to secure system-related products and services. Perform routine system monitoring, verifying
VOIP switchboard system. Customer Service Deliver exceptional customer service and support to end-users resolution of IT-related issues. Respond promptly to service requests and provide regular updates to users on infrastructure, including servers, networks, and cloud services. Training Provide training and guidance to end-users