improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and
Represent the customer to the rest of the business - Customer Advocate
Demonstrate communication both oral and written
Applying customer service/care principles to all calls
Working (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A
global leader rendering niche Corporate Advisory services, with a team of over 6,000 professionals and staff and expertise, they offer strategic advisory services to a diverse clientele, from individuals to multinational leaders in the field, providing expertise to governments globally, including the US Congress, the UK Parliament Developer, you will develop and maintain backend services for supporting web applications. The product is
and sell products/services using solid arguments to existing and prospective customers
offers full-service sectional title and home owners association (“HOA”) property management services across reporting and governance excellence underpin Trafalgar's property management services. Trafalgar Financial Financial Services (“TFS”) is a boutique financial services company specialising in a range of property property financial services products, targeted at residential estates and complexes across South Africa. Trafalgar Trafalgar Financial Services (“TFS”) is an authorised financial services and credit provider with a specialist
business objectives and delivering exceptional customer services. · Experience in directly delivering large large IT transformation programs to customers · Involvement in co-creating technical solutions, project implementation Experience in Banking, Financial Services and Insurance domain customers · Experience working as a senior senior client/account management in a professional services/consulting organization to include managing an Experience in Banking, Financial Services and Insurance domain customers · Experience in directly delivering
objectives; whilst ensuring that the appropriate governance is applied.
objectives; whilst ensuring that the appropriate governance is applied.
excellent customer service and able to do pricing. Booking Flights, Accommodation, shuttle services, car hire hire, travel insurance and reservations for customers. Engage with business and leisure clients to understand on (but not limited to) travel, facilities and services, events and attractions, tours, travel routs and all areas of your role. Provide excellent customer service throughout the booking process, addressing good relationship with the suppliers and your customers. Counsel clients on terms and conditions of travel
excellent customer service and able to do pricing. Booking Flights, Accommodation, shuttle services, car hire hire, travel insurance and reservations for customers. Engage with business and leisure clients to understand on (but not limited to) travel, facilities and services, events and attractions, tours, travel routs and all areas of your role. Provide excellent customer service throughout the booking process, addressing good relationship with the suppliers and your customers. Counsel clients on terms and conditions of travel