repeat business. ENVIRONMENT: MONITOR company and customer systems for signs of failure, irregularity, or of Managed Service and Cloud Solutions. You will be responsible for supporting customers either as a a point of escalation from the Service Desk Analyst, Cloud Command Centre or in conjunction with other Active Directory, etc. DUTIES: Monitor company and customer systems for signs of failure, irregularity, or regular updates until full resolution. Inform customers when an incident or problem occurs and provide
relating to the Back Office squad
Customer Service
Provide after-hours support resolution for support requests to customers, according to the Service Level Agreement
Configure troubleshoot, isolate, repair, and resolve all customer issues.
Ensure effective communication communication of planned and unplanned outages to customers within SLA and in accordance with the TJ communications professional relationship with customers.
Prepare and conduct customer training as requested.
provider of permanent and temporary recruitment services to the South African, European and UK marketplace and research. What you will be doing: Assisting customers with the implementation of new and existing programmes Knowledge transfer / mentoring to help our client's customers to build the first few applications and customise customise existing applications. Working with customers onsite to install software, to build example solutions Trillium et al) Real-time applications or web services Data warehousing "Big data" applications Must
product backlog based on business objectives, customer feedback, and market trends.
cutting-edge technology to cater to a dynamic customer base. They are on a search for a dedicated CRM Software Engineer to bolster their Professional Services team. This role primarily involves constructing and reporting tools within our CRM platform. Customize models, views, and search functionalities based implementations, customizations, and migrations. Integrate existing systems and services into the CRM infrastructure end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise.
Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based years in general call center, office and customer service experience
ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2 nd a proven track record of completed HPE/Lenovo Service Qualifications. You also need 3 years' work experience experience delivering End User Computing Support Services in a customer environment with proficiency in Win10/Office Level and Specialist Support within as well as customer vendors. Liaise between users, IT outsource providers clients and client end-users in support of the Service Delivery Manager. Confirm call resolution with
1st and 2nd line technical support to business customers. About the Company We pride ourselves immensely immensely on the product we provide and the service we deliver it with. We believe that all South Africans can professional, world-class customer service. We offer exceptional telephone services to businesses. With our a recipe that not every cook can prepare. Our Customer Experience team currently consists of 4 sales African customers. This can be by phone, chat or e-mail. We're looking for a customer service wizard with
skills are required to guide customers through situations, providing customer satisfaction. This may often and the other will be out in the field providing customer support. Must have senior certificate plus Tertiary incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide is properly configured. Provide IT support for customers in the field. Serve as an escalation point for skills are required to guide customers through situations, providing customer satisfaction. This may often