relating to the Back Office squad
Customer Service
Provide after-hours support resolution for support requests to customers, according to the Service Level Agreement
Configure troubleshoot, isolate, repair, and resolve all customer issues.
Ensure effective communication communication of planned and unplanned outages to customers within SLA and in accordance with the TJ communications professional relationship with customers.
Prepare and conduct customer training as requested.
provider of permanent and temporary recruitment services to the South African, European and UK marketplace and research. What you will be doing: Assisting customers with the implementation of new and existing programmes Knowledge transfer / mentoring to help our client's customers to build the first few applications and customise customise existing applications. Working with customers onsite to install software, to build example solutions Trillium et al) Real-time applications or web services Data warehousing "Big data" applications Must
product backlog based on business objectives, customer feedback, and market trends.
cutting-edge technology to cater to a dynamic customer base. They are on a search for a dedicated CRM Software Engineer to bolster their Professional Services team. This role primarily involves constructing and reporting tools within our CRM platform. Customize models, views, and search functionalities based implementations, customizations, and migrations. Integrate existing systems and services into the CRM infrastructure end-user support for CRM applications through our Service Desk, promptly addressing cases as they arise.
Analyst:
Our client, a growing Managed Service Provider company, is expanding to the Cape Town for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position prepares you to work in a fast-paced, agile, customer service-oriented environment while working individually latest technologies to provide exceptional customer service in support of our clients. Remuneration based years in general call center, office and customer service experience
integrity, and efficient operation of the in-house or customers information systems that support core organizational functions of the Cape Town division a dynamic Internet Service & Network Specialist. This is achieved by monitoring applications, software, and operating systems for customers. Gauge the effectiveness and efficiency of existing system configuration, mapping, processes, and service records. Ensure compatibility and interoperability contractors to secure system-related products and services. Perform routine system monitoring, verifying
ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2 nd a proven track record of completed HPE/Lenovo Service Qualifications. You also need 3 years' work experience experience delivering End User Computing Support Services in a customer environment with proficiency in Win10/Office Level and Specialist Support within as well as customer vendors. Liaise between users, IT outsource providers clients and client end-users in support of the Service Delivery Manager. Confirm call resolution with
skills are required to guide customers through situations, providing customer satisfaction. This may often and the other will be out in the field providing customer support. Must have senior certificate plus Tertiary incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Provide is properly configured. Provide IT support for customers in the field. Serve as an escalation point for skills are required to guide customers through situations, providing customer satisfaction. This may often
environment, are passionate about delivering exceptional customer experiences, and have a profound understanding pushing the boundaries of innovation to exceed customer expectations. Shape the Future: As a Senior Product orchestrating a symphony of technical excellence and customer-centricity. Agile Pioneer: With 3 - 5 years of Cloud Services, IaaS: You'll be at the forefront of cloud technology, mastering IaaS services like Compute