Complete all admin and filing, in accordance with customers' requirements and assisting the controllers with they require on time. Build good relations with customers, port operations, commercial and other 3rd parties liaise effectively with clients and colleagues. Customer service oriented Ability to work under pressure
expands companys customer base.
Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction for both internal and external clients the required coverage and frequency as per the customer classifications. • Assisting with system upgrade VeriClaim experience. Previous experience working in a customer facing department would be anadvantage Skills constantly changing environment Customer focused & ability to build customer relations. • Effective management
Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction for both internal and external clients the required coverage and frequency as per the customer classifications. • Assisting with system upgrade VeriClaim experience. Previous experience working in a customer facing department would be anadvantage Skills constantly changing environment Customer focused & ability to build customer relations. • Effective management
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal and external stakeholders. Investigate / resolve customer disputes / cases. Escalate / report high risk
not limited to: Liaising and negotiating with customers Liaising and negotiating with overseas factories profit margins are achieved Signing and Checking customer orders Placing Purchase Orders and Signing Sales ensuring on time supplier shipment Ensuring on time customer delivery Analysis of orders with excel spreadsheets administration of orders from placement to final customer delivery including quality control (sample approval)
not limited to: Liaising and negotiating with customers Liaising and negotiating with overseas factories profit margins are achieved Signing and Checking customer orders Placing Purchase Orders and Signing Sales ensuring on time supplier shipment Ensuring on time customer delivery Analysis of orders with excel spreadsheets administration of orders from placement to final customer delivery including quality control (sample approval)
DBN
Our client is seeking a dynamic and customer-oriented individual to join our team as an Account
Management:
• Manage the sales staff and customer liaison.
• Ensure sales staff are meeting
store is always secure and safe.
Customer Focus:
• Customer liaison / Queries / Stock Requests
Complaints
• Authorising of discounts for customers when required