of the business. Administration and updating of customer agreements. Monitoring, renewal and SLA design communication. Implement change management as required. Customer onboarding and coordination (Link between operations operations, finance and commercial) Perform customer vetting and KYC, ensuring compliance. Management of Reporting and monitoring customer performance reporting. Conduct customer and market research and analysis analysis. Address customer queries timeously. Customer engagement and relationship building. Tender, RFP
of the business. Administration and updating of customer agreements. Monitoring, renewal and SLA design communication. Implement change management as required. Customer onboarding and coordination (Link between operations operations, finance and commercial) Perform customer vetting and KYC, ensuring compliance. Management of Reporting and monitoring customer performance reporting. Conduct customer and market research and analysis analysis. Address customer queries timeously. Customer engagement and relationship building. Tender, RFP
and profitability targets.
- Quoting on transport and line-up for customer quotations.
- Working on spreadsheets and maintain filing systems.
- Liaising with customers to understand and receive correct specifications up on customers payments.
- Maintain the CRM system for admin details relating to customers
Sales team. - Quoting on transport and line-up for customer quotations. - Working on spreadsheets and creating and maintain filing systems. - Liaising with customers to understand and receive correct specifications Following up on customers payments. - Maintain the CRM system for admin details relating to customers Profile
000 Job Description: • Maintain all steps in the Customer Service cycle • Meeting, greeting and seating all guests • Maintain guest relations • Manage customer expectations waiting times • Reservation confirmation
you will be responsible for providing excellent customer service, processing transactions accurately, and and promoting banking products and services to customers. You will also handle cash and perform various
you will be responsible for providing excellent customer service, processing transactions accurately, and and promoting banking products and services to customers. You will also handle cash and perform various
for greeting members and delivering exceptional customer service assistance.
Key Performance include:
provide excellent service to internal and external customers