Reference: DUR002112-CW-1 DUR002112 – EXPORT CONTROLLER –PROSPECTON Please note this is not a call center position- do not apply if you do not have experience in freight forwarding and exports Purpose of the Job: To efficiently control and manage the entire file process for international trades
Reference: DUR002112-CW-1 DUR002112 – EXPORT CONTROLLER –PROSPECTON Please note this is not a call center position- do not apply if you do not have experience in freight forwarding and exports Purpose of the Job: To efficiently control and manage the entire file process for international trades
industry, currently seeks your Outbound Customer Service experience to control and manage the entire file
industry, currently seeks your Outbound Customer Service experience to control and manage the entire file
Requirements:
communicated to relevant parties Ensure all freight is correctly processed Rectify any discrepancies from the receiving customer Evaluate and follow up on service levels Liaise with various departments within the company Ensure KPI's KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle internally and externally Liaise with the outbound department to source sufficient resources Staff Manage leave Conduct and HR policies Internal and external services pertaining to the operation Occupational Health
communicated to relevant parties Ensure all freight is correctly processed Rectify any discrepancies from the receiving customer Evaluate and follow up on service levels Liaise with various departments within the company Ensure KPI's KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle internally and externally Liaise with the outbound department to source sufficient resources Staff Manage leave Conduct and HR policies Internal and external services pertaining to the operation Occupational Health
consistent delivery of excellent Customer service across all departments. Reports To : MANAGING DIRECTOR Ensure budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre
following paperwork processes. Following the correct channels for reporting if goods received not satisfactory stock for sales, to repairs and to manufacturing department keeping accurate records Packaging of stock for Health and Safety policies and procedures for the department Perform other stock related duties including
and manage the returns department team, in order to provide excellent service to the DC, retailers and and ensure achievement of department objectives. Manage returns department processes on daily bases. with uplift processes in the Reverse Logistics department and issue uplift numbers when required. Create stock recoveries and damaged goods sales. Develop department BOPS/Policies and inter-departmental SLAs in