into bookings profitably and to perform the department's administrative and operational matters. (60% close every potential sale or enquiry. Ensure correctness of costs, margins, nett and gross selling by website and marketing mailers. Correctly built itineraries and costing for correct selling periods. Communicate checked timeously prior to arrival - all travel services are booked and confirmed and all details are communicated
consistent delivery of excellent Customer service across all departments. Ensure achievement of profitability budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre
reports with detailed feedback and corrective action. Ensure service delivery to both external and internal assessed for root cause and training. Manage Project department Productivity and workflow and provide monthly
reports with detailed feedback and corrective action. Ensure service delivery to both external and internal assessed for root cause and training. Manage Project department Productivity and workflow and provide monthly
assigned Customer accounts and Projects, to establish correct practices according to Legrand's requirements whilst communication processes between departments and ensure effective delivery and services Responsible for reports reports on Customer service level, all reconciliations, and back orders for projects Analyse logistics flows goods whilst ensuring right level of customer service Ensure the use of accurate, effective, relevant
assigned Customer accounts and Projects, to establish correct practices according to Legrand's requirements whilst communication processes between departments and ensure effective delivery and services Responsible for reports reports on Customer service level, all reconciliations, and back orders for projects Analyse logistics flows goods whilst ensuring right level of customer service Ensure the use of accurate, effective, relevant
on a range of sales and service issues · Liaising with internal departments on processing issues · Building Building relationships with internal departments to ensure superior service is offered to clients · Keeping Keeping up-to-date with competitor product and service offering and industry developments · Participating in
on a range of sales and service issues · Liaising with internal departments on processing issues · Building Building relationships with internal departments to ensure superior service is offered to clients · Keeping Keeping up-to-date with competitor product and service offering and industry developments · Participating in
on a range of sales and service issues · Liaising with internal departments on processing issues · Building Building relationships with internal departments to ensure superior service is offered to clients · Keeping Keeping up-to-date with competitor product and service offering and industry developments · Participating in
on a range of sales and service issues · Liaising with internal departments on processing issues · Building Building relationships with internal departments to ensure superior service is offered to clients · Keeping Keeping up-to-date with competitor product and service offering and industry developments · Participating in