Boksburg
REPORTING TO : Senior Technical Support Specialist
Grade 12/Matric or equivalent
PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support via Telephone/email Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP hardware in a timely fashion. The engineer provides desktop support, such as password or account related queries email accurately into the Remedy System Manage end to end all calls logged and providing updates to keep logged request or incident. Provide first line support for VIP's facing challenges and try and resolve
Field Support Engineer to join our team and provide on-site technical support and assistance assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring clients receive timely and effective technical support, thereby contributing to the overall success of entered into the system.
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as for customer queries or complaints, extending support beyond technical issues to encompass sales, construction incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service Base. Minimum Requirements: Certification as IT Technician preferred. A / N certification. CCNA / HCNA certification
leading Data Solutions Provider seeking a Software Support professional with strong client management and system to meet the needs of the client and optimize user experience. Ensure accuracy and integrity within clients, serving as the primary point of contact for support-related inquiries and escalations. Proactively are met. Team coordination tasks – Manage the Support team and ensure client satisfaction. Manage and and allocate resources effectively to support day-to-day operations and project requirements. Monitor resource
Reference: JHB000957-HLG-4 Role: Snr Network Support Engineer (Voice) (Level 3) Location: Illovo, Johannesburg experience Snr Network/Voice Support Engineer to join their dynamic team. Support Engineers are their professional resources responsible for providing first class support to a wide range of customers, across multiple platforms results for clients. Technical Support: Provide expert-level technical support and troubleshooting assistance client sites and participation in after-hours support and on-call rotations as needed Qualifications:
Reference: JHB000968-DS-2 Role: Network Support Engineer (Level 2) Location: Illovo, Johannesburg A dynamic for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional resources responsible for providing first class support to a wide range of customers, across multiple platforms client sites and participation in after-hours support and on-call rotations as needed. Qualifications:
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis
role in Learner Management Systems and system support
Assistant Support Manager (Opera) will work together with the Support Manager in managing the support, processes involved in the support of the customers' systems through first and second tier support and is the escalation escalation point for support supervisors. Coach agents/technical staff when problem areas are identified training for support staff by scheduling ongoing training programs. • Schedule support staff in a manner manner to ensure uninterrupted support service to our customers. • Also paying attention to the age analysis