responsible for ongoing 2nd/3rd level Customer support for multiple local/foreign-based clients and any providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing logged support incidents and calls. • Provide standby support (after-hours emergency support in alignment timely support contractual SLAs and meet SLOs without breaches. • Own and improve engineering support processes monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed to
invited for the position of Head of Maintenance and Support Services based at Head Office (Bruma). The successful Overview To lead and guide the maintenance and support of technology infrastructure within Air Traffic vision and strategy. To manage the maintenance and support of infrastructure in such a way as to enable maximum organisation. To provide leadership and guidance in the support and maintenance of core systems, equipment and communication, navigation and surveillance (CNS) in support of air traffic management (ATM). To maintain a
The purpose of the position is to improve and support products within Video Solutions in Cartrack. The firmware and, to a limited extent the product front end/website functionality. The incumbent will be expected locally and internationally - development, sales and support to ensure the current products function as expected local and international suppliers to integrate, support and improve existing products. New products will products Follow documentation best practice Global Support Assist with rollout of new video products globally
or related coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who be proactive in terms of providing professional support to both the team and customers.
Administrator, Desktop Support & Facilities person to join their team. Day to day support of IT requirements requirements for the company's users Intermediation between users and IT service providers (Microsoft patching patching and anti-virus; other application support NetSurIT Cloud operation security centre) Computer builds all offices and user machines via Microsoft cloud operation security centre Support users across the branch phone TeamViewer (remote software); MS Teams Desktop support across the full office infrastructure (local
on experience.
Seeking inspired firewall support engineers to join a highly motivated and energetic security specialists to provide Fortinet firewall support.
Desired experience and qualifications:
000 per month. Seeking inspired Network Security Support Engineers to join a highly motivated and energetic prevention, secure web gateways, CASB, authentication and end point protection. Specific responsibilities would Administration and configuration of security technologies Support and troubleshooting System upgrades and patching NOT A REMOTE POSITION. The post Network Security Support Engineer – Sandton appeared first on freerecruit
Tier II Support Engineer (JB4336) Cape Town or Johannesburg (Remote) R16 - 25 000 per month, CTC Permanent documentation. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert
To lead a team of second line technical support agents, ensuring swift and effective resolution of customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining integrate new, efficient methods for technical support delivery. • Plan and coordinate team activities Analyse performance data to continually refine support processes. • Proactively identify and remove operational day-to-day operations of the second line technical support team. • Ensure effective handling and resolution
Reference: CPT006960-ST-1 IT HELPDESK SUPPORT SPECIALIST - EE Candidates preferred SANDTON R 480 000 client is looking for an experienced software support candidate to join the team. The ideal person must Strong working knowledge of IT Active Directory User training experience (MS Word, iManage) Minimum of Basic SQL skills will be an advantage End-support: Handle user requests via the Helpdesk system, telephone timely and professional assistance to end-users. Guide end-users through step-by-step solutions or provide