The Communication Centre: Support Manager will contribute to the high standard of quality client service Growing and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted enquiries and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating culture of Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation
services. We are looking for a Communication Specialist Position. As a Communication Specialist, you will capture written communication skills and a commitment to collaborate with people effectively at all levels and across
customer needs and technician availability.
company policies. Oversee the tracking of visitor entry, maintain logs, and generate reports as needed. appropriate departments or management as required. Communication: Liaise with internal stakeholders and departments
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline to ensure
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline to ensure
& efficiently controlled
Experience and Competencies
way
improve service levels & implementation time frames.
customer service representatives maintain a high level of customer service Prepare and analyse customer any purchases Log returns received by Customer Communicate with Technician to repair products Make arrangements service Communication around escalated or difficult queries with customers or clients Communication requiring requiring a high level of diplomacy and sensitivity Detailed technical explanation of products, services Excel (advanced skills preferred). Communication: Strong communication skills and previous experience in
experience in a similar role; • A high level of communication and listening skills • The ability to motivate