troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support.
As L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
Focuses on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to Datacentrix Datacentrix customers. Support functions extend from testing and troubleshooting problems to regular maintenance clients and client end-users in support of the Service Delivery Manager and Network Security Operations escalated incidents, problems and queries. Maintains service and quality levels according to of the company technical information to all levels of end-users and customer IT management. Critical Requirements - Skills
troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case implements standard operating procedures and customer service guidelines relating to IT support. As a Platform L2, or L3) you will exercise your excellent customer service skills along with the ability to apply technical
solutions provider dedicated to delivering the utmost customer satisfaction across diverse sectors, including dynamic Shared Service Centre. Collaborate with a high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational excellence. If you're enthusiastic about delivering delivering exceptional service, fostering improvements, and engaging with stakeholders, apply now for this exciting parameters of customer margin policies. Collaborate with the Sales Team and customers to ensure delivery
dynamic Shared Service Centre. Collaborate with a high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational excellence. If you're enthusiastic about delivering delivering exceptional service, fostering improvements, and engaging with stakeholders, apply now for this exciting parameters of customer margin policies; Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects; Coordinate with Customer Services to manage returns, replacement devices, and
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential a similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands SQL/relational databases, knowledge of Terminal Services/RDP environments and experience with a ticket
individual who has an urgent sense of delivery and customer service Most of the work will be Windows based desktop client and delivering managed ICT services through the cloud to customers of any size in any location. Responsibilities: documentation and asset register Customer Application deployment and customization projects Regular site reporting tidy, well spoken and not shy to be honest Customer service oriented Admin orientated The Position: We're
analysts to perform exceptional support service, with a customer centric backbone.
Respo testing of software and patches
Customer Service
Manage the after-hours support communication of support requests to customers, in line with the customer Service Level
Agreem troubleshoot, isolate, repair, and resolve all customer issues.
Ensure effective communication communication of planned and unplanned outages to customers and within SLA.
Ensure alerts or
Manager to lead the compliance journey towards customer-centric innovation About Us: This exciting Fintech the way compliance drives innovation. They are a customer-centric, product-led platform with an unstoppable a Compliance Team (preferably in the Financial Services/ Payments/ Banking/ Fintech sector Industry knowledge Setting up compliance flows for new financial service products Working with product teams/BAs to map in a way that speaks directly to their customers' needs. Customer-Oriented Focus: In this role, your focus
Manager to lead the compliance journey towards customer-centric innovation About Us: This exciting Fintech the way compliance drives innovation. They are a customer-centric, product-led platform with an unstoppable a Compliance Team (preferably in the Financial Services/ Payments/ Banking/ Fintech sector Industry knowledge Setting up compliance flows for new financial service products Working with product teams/BAs to map in a way that speaks directly to their customers' needs. Customer-Oriented Focus: In this role, your focus